About
Licensed dentist and healthcare professional with 13+ years of clinical experience in patient support, medical information delivery, and regulated environments. Expert in responding to patient inquiries, providing empathetic guidance on health concerns, documenting interactions, and ensuring compliance with privacy standards (HIPAA/GDPR-aware). Skilled in researching and communicating medical details, escalating issues, and maintaining high-quality customer service via remote channels like phone, email, chat, and ticketing systems. Transitioning to remote medical information specialist roles in telehealth and pharmaceutical support, leveraging therapeutic knowledge in dentistry and operations to handle adverse events, product inquiries, and patient education.
Work
City Riders Logistics Company
|Director and Operations Manager
Lagos, Lagos State, Nigeria
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Summary
Co-directed daily operations for a logistics company, overseeing staff and implementing robust risk management protocols to enhance operational efficiency and data security.
Highlights
Implemented robust risk management protocols, reducing operational incidents by 15% through proactive hazard mitigation, directly aligning with cybersecurity risk assessment and compliance frameworks.
Managed and secured sensitive customer data, ensuring strict compliance with data protection regulations and fortifying operational systems, establishing a foundation in data governance and privacy.
Optimized logistics and improved delivery efficiency by 20% by leveraging advanced dispatch and GPS tracking software, enhancing real-time monitoring capabilities.
Developed and enforced comprehensive Standard Operating Procedures (SOPs) to ensure compliance with transportation regulations, establishing a foundation for critical cybersecurity frameworks.
Zeta Dental Clinic
|General Dentist
Lagos, Lagos State, Nigeria
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Summary
Directed comprehensive dental care and managed highly sensitive patient data, ensuring stringent regulatory compliance and optimizing clinic operations.
Highlights
Managed and protected sensitive Electronic Health Records (EHRs) for a large patient base, ensuring strict HIPAA compliance and safeguarding against unauthorized access.
Conducted thorough risk assessments for patient care protocols, implementing preventive measures that mirrored GRC strategies, enhancing patient safety and operational integrity.
Streamlined clinic operations by integrating digital imaging and practice management software, improving efficiency by 20% and enhancing data accuracy.
Led a team of dental assistants, achieving a 98% patient satisfaction rate through effective communication and robust procedural adherence to regulatory standards.
Lagos University Teaching Hospital
|Dental Officer
Lagos, Lagos State, Nigeria
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Summary
Provided critical dental care in high-pressure environments, leveraging strong problem-solving skills and ensuring stringent data compliance.
Highlights
Provided comprehensive dental care to diverse patient populations, applying rapid problem-solving skills to efficiently address complex oral health issues.
Ensured strict compliance with HIPAA-equivalent regulations in a high-volume hospital setting, safeguarding patient data and maintaining secure record-keeping practices.
Managed sensitive patient information, demonstrating meticulous attention to detail and adherence to stringent data privacy and regulatory guidelines.
Education
University of Lagos
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Bachelor
Dental Surgery
Skills
Operations Management
Process Optimization, SOP Development, Logistics Management, Dispatch Systems, GPS Tracking, Operational Efficiency, System Streamlining.
Leadership & Team Management
Team Leadership, Stakeholder Management, Cross-functional Collaboration, Regulatory Adherence, Team Development.
Analytical & Problem Solving
Analytical Thinking, Problem Solving, Data Analysis, Root Cause Analysis, Strategic Prioritization, Complex Problem Resolution.
Technical Proficiency
Digital Imaging Software, Practice Management Software, Electronic Health Records (EHR) Systems, Dispatch Software, GPS Tracking Software, Technical Adaptability.
Communication
Effective Communication, Stakeholder Engagement, Patient Communication, Regulatory Reporting, Interpersonal Communication.
Cybersecurity Foundational Skills
Data Governance, Data Privacy, Risk Assessment, Compliance Management, Incident Management Principles, Vulnerability Management Principles, Security Frameworks (Conceptual Understanding).